I have a bill, now what?

  • We try to gather insurance information of patients during the call. Sometimes we cannot gather this information, so you may receive a bill directly to you. Please call our billing company MedEx to give your insurance information or if you have any other questions.
  • If you have any questions regarding your bill, please contact our billing provider at the following:
    MedEx Billing Inc.
    8020 E. Main Road
    Le Roy, NY 14482

    Phone: (800)716-8015

  • If you wish to voice a concern over a bill, please call (585)768-8612 ext.12. Please leave your name and number and someone will get back to you in a timely manner.

 Why do I have a bill?

  • We bill the patient’s insurance company in accordance with all applicable laws.

Why is my bill so expensive?

  • The cost for a ride in an ambulance can vary widely, from several hundred dollars to several thousand, based on several factors. These include what services you received while in route, the distance you had to travel, the cost sharing from your health plan (if you have one), and the area of the country you live in.
  • The best way to estimate the cost for a potential ambulance ride is to take a look at your health insurance policy, or if you're having trouble reading it you can call your insurance company's customer service line.
  • Typically, health insurance covers the cost of an emergency ambulance trip. Your insurance company can tell you how much your copay for an ambulance ride is. If you have an HSA plan, or other high deductible plan, you might have to pay the full cost up to your deductible amount. Every plan is different so make sure you find out the info that is specific to your plan.